The success of our business is dependent on the trust and confidence we earn from our employees, customers and suppliers. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. We endeavor to treat our employees, customers and suppliers with professionalism and respect and expect the same of them.
If an order is filled and delivered to the recipient and there is a question of the quality of the arrangement, the recipient should promptly contact the florist directly. Here at Flowers by Pouparina we are committed to dealing with all complaints fairly and impartially and to providing a high standard of service to those who make them.
A 24 Hour Flower Replacement Guarantee is in place. We require images of the arrangement and flowers and a brief description of how these have been taken care of since the delivery
Our Promise to You:
We guarantee the quality, freshness, and presentation of our flowers, plants and gifts. If you or your recipient isn't 100% satisfied, we’ll do whatever it takes to make it right. If you're not satisfied, neither are we.